About this course
🔹 What is a Tenant Portal?
It is a secure web portal where tenants can:
View lease details
Download tenancy contract
Make rent payments
Raise maintenance requests
Upload documents
Track service request status
🔹 Main Features of Al-Shafar Tenant Portal
1️⃣ Lease Information
Property details
Unit number
Lease start & end date
Rent amount
Payment schedule
Security deposit details
2️⃣ Online Payments
View outstanding invoices
Pay rent online
Track PDC status
Download payment receipts
3️⃣ Maintenance Requests
Raise complaint
Attach photos
Track ticket status
View technician updates
4️⃣ Document Management
Upload Emirates ID / Trade License
Download contract copy
Renewal documents
5️⃣ Notifications & Alerts
Rent due reminders
Lease expiry alerts
Maintenance updates
🔹 Benefits for Al-Shafar
✔ Reduces manual paperwork
✔ Improves tenant satisfaction
✔ Faster complaint resolution
✔ Real-time payment tracking
✔ Better record management
